Privacy Policy

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register on our website
• Make a booking or reservation
• Contact us via email, phone, WhatsApp, or contact forms
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotional activities
• Leave reviews or feedback

This information may include:

• Name: Full name and any preferred name
• Contact Information: Email address, phone number, WhatsApp number
• Address: Hotel name, address, room number (for pickup services)
• Booking Details: Tour preferences, dates, number of participants, special requirements
• Payment Information: Billing address, payment method (processed securely through third-party payment processors)
• Identification: Passport information (if required for certain tours)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy section below
• Referral Information: Website or source that referred you to our site

1.3 Information from Third Parties

We may receive information about you from third-party services:

• Payment Processors: Stripe and PayPal provide transaction information (we do not store full credit card details)
• Social Media: If you connect your social media accounts or share content
• Tour Operators: Information shared by tour operators regarding your participation
• Analytics Services: Google Analytics and similar services provide aggregated usage data

2.1 Service Provision

• Process and manage your bookings and reservations
• Communicate with you about your bookings (confirmations, updates, reminders)
• Coordinate with tour operators to arrange your tours
• Provide customer support and respond to inquiries
• Send booking confirmations, tickets, and receipts
• Handle cancellations, refunds, and changes to bookings

2.2 Communication

• Send important updates about your bookings
• Respond to your questions, comments, and requests
• Notify you about changes to our services or policies
• Send marketing communications (with your consent - you can opt-out anytime)
• Send newsletters, promotional offers, and special deals

2.3 Business Operations

• Improve and optimize our website and services
• Analyze usage patterns and customer behavior
• Conduct research and analytics
• Develop new features and services
• Prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms

2.4 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to government requests and court orders
• Protect our rights, property, and safety
• Protect the rights, property, and safety of our users and others

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Stripe and PayPal (for processing payments)
• Tour Operators: Information necessary to fulfill your bookings
• Email Service Providers: For sending transactional and marketing emails
• Hosting Providers: For website hosting and data storage
• Analytics Services: Google Analytics and similar tools (aggregated, anonymized data)
• Customer Support Tools: For managing customer inquiries

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.4 Protection of Rights

We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others, including enforcing our terms and policies.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5.1 Access and Correction

You can access and update your personal information by logging into your account or contacting us directly.

5.2 Data Deletion

You can request deletion of your personal information, subject to legal and contractual obligations (e.g., we may need to retain booking records for tax and legal purposes).

5.3 Marketing Communications

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Updating your preferences in your account settings
• Contacting us directly

5.4 Cookies and Tracking

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5.5 Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., authentication, shopping cart)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your preferences and settings